Documentation

      📚 Documentation

      Account Setup
      AI Research Assistant
      Citations & References
      Collaboration
      Connect.Software Documentation
      Development Roadmap
      Ethereum wallets (Wagmi v3)
      First Success Validation
      Getting Started
      Help & Support
      Phase 1: Foundation
      Phase 2: Scientific Editor Enhancement
      Phase 3: Citation Manager & Bibliography
      Phase 4: Real-time Collaboration
      Phase 5: AI Research Assistant
      Phase 6: Publishing & Export
      Plans & Pricing
      Research Tools
      Scientific Editor
      Welcome to Connect.Software
      Writing & Editing

      Documentation

      📚 Documentation

      Account Setup
      AI Research Assistant
      Citations & References
      Collaboration
      Connect.Software Documentation
      Development Roadmap
      Ethereum wallets (Wagmi v3)
      First Success Validation
      Getting Started
      Help & Support
      Phase 1: Foundation
      Phase 2: Scientific Editor Enhancement
      Phase 3: Citation Manager & Bibliography
      Phase 4: Real-time Collaboration
      Phase 5: AI Research Assistant
      Phase 6: Publishing & Export
      Plans & Pricing
      Research Tools
      Scientific Editor
      Welcome to Connect.Software
      Writing & Editing

      Documentation

      📚 Documentation

      Account Setup
      AI Research Assistant
      Citations & References
      Collaboration
      Connect.Software Documentation
      Development Roadmap
      Ethereum wallets (Wagmi v3)
      First Success Validation
      Getting Started
      Help & Support
      Phase 1: Foundation
      Phase 2: Scientific Editor Enhancement
      Phase 3: Citation Manager & Bibliography
      Phase 4: Real-time Collaboration
      Phase 5: AI Research Assistant
      Phase 6: Publishing & Export
      Plans & Pricing
      Research Tools
      Scientific Editor
      Welcome to Connect.Software
      Writing & Editing

      Help Center

      Welcome to Connect.Software support. Find answers to common questions or reach out to our team.

      Quick Help

      Getting Started

      • How do I create my first document?
      • How do I use the AI assistant?
      • How do I add citations?

      Common Tasks

      • Save your work: Documents auto-save every 30 seconds. Look for the green checkmark.
      • Export to PDF: Click the Export button → Select PDF → Choose template → Download
      • Share with collaborators: Click Share → Enter email → Set permissions → Send invite

      Keyboard Shortcuts

      ActionWindows/LinuxMac
      SaveCtrl+S⌘+S
      BoldCtrl+B⌘+B
      Italic

      Help Center

      Welcome to Connect.Software support. Find answers to common questions or reach out to our team.

      Quick Help

      Getting Started

      • How do I create my first document?
      • How do I use the AI assistant?
      • How do I add citations?

      Common Tasks

      • Save your work: Documents auto-save every 30 seconds. Look for the green checkmark.
      • Export to PDF: Click the Export button → Select PDF → Choose template → Download
      • Share with collaborators: Click Share → Enter email → Set permissions → Send invite

      Keyboard Shortcuts

      ActionWindows/LinuxMac
      SaveCtrl+S⌘+S
      BoldCtrl+B⌘+B
      Italic

      Help Center

      Welcome to Connect.Software support. Find answers to common questions or reach out to our team.

      Quick Help

      Getting Started

      • How do I create my first document?
      • How do I use the AI assistant?
      • How do I add citations?

      Common Tasks

      • Save your work: Documents auto-save every 30 seconds. Look for the green checkmark.
      • Export to PDF: Click the Export button → Select PDF → Choose template → Download
      • Share with collaborators: Click Share → Enter email → Set permissions → Send invite

      Keyboard Shortcuts

      ActionWindows/LinuxMac
      SaveCtrl+S⌘+S
      BoldCtrl+B⌘+B
      Italic
      Ctrl+I
      Ctrl+I
      Ctrl+I
      ⌘+I
      ⌘+I
      ⌘+I
      Add citationCtrl+Shift+C⌘+Shift+C
      Add citationCtrl+Shift+C⌘+Shift+C
      Add citationCtrl+Shift+C⌘+Shift+C
      AI assistCtrl+Space⌘+Space
      AI assistCtrl+Space⌘+Space
      AI assistCtrl+Space⌘+Space
      ExportCtrl+E⌘+E
      ExportCtrl+E⌘+E
      ExportCtrl+E⌘+E

      Video Tutorials

      Video Tutorials

      Video Tutorials

      Getting Started (5 min)

      Getting Started (5 min)

      Getting Started (5 min)

      Learn the basics of Connect.Software - creating documents, using templates, and navigating the editor.

      Learn the basics of Connect.Software - creating documents, using templates, and navigating the editor.

      Learn the basics of Connect.Software - creating documents, using templates, and navigating the editor.

      AI Research Assistant (8 min)

      AI Research Assistant (8 min)

      AI Research Assistant (8 min)

      Master the AI assistant for literature review, writing suggestions, and grammar improvement.

      Master the AI assistant for literature review, writing suggestions, and grammar improvement.

      Master the AI assistant for literature review, writing suggestions, and grammar improvement.

      Citation Management (6 min)

      Citation Management (6 min)

      Citation Management (6 min)

      Import references, manage your library, and generate bibliographies automatically.

      Import references, manage your library, and generate bibliographies automatically.

      Import references, manage your library, and generate bibliographies automatically.

      Real-time Collaboration (7 min)

      Real-time Collaboration (7 min)

      Real-time Collaboration (7 min)

      Work with co-authors, track changes, and manage team permissions.

      Work with co-authors, track changes, and manage team permissions.

      Work with co-authors, track changes, and manage team permissions.

      Troubleshooting

      Troubleshooting

      Troubleshooting

      Document won't load

      Document won't load

      Document won't load

      1. Check your internet connection
      2. Try refreshing the page (Ctrl+R / ⌘+R)
      3. Clear browser cache
      4. Try a different browser
      1. Check your internet connection
      2. Try refreshing the page (Ctrl+R / ⌘+R)
      3. Clear browser cache
      4. Try a different browser
      1. Check your internet connection
      2. Try refreshing the page (Ctrl+R / ⌘+R)
      3. Clear browser cache
      4. Try a different browser

      AI assistant not responding

      AI assistant not responding

      AI assistant not responding

      1. Check if you've reached your monthly query limit (Free plan)
      2. Ensure your document has content for context
      3. Try rephrasing your question
      4. Contact support if issue persists
      1. Check if you've reached your monthly query limit (Free plan)
      2. Ensure your document has content for context
      3. Try rephrasing your question
      4. Contact support if issue persists
      1. Check if you've reached your monthly query limit (Free plan)
      2. Ensure your document has content for context
      3. Try rephrasing your question
      4. Contact support if issue persists

      Export issues

      Export issues

      Export issues

      1. Ensure all citations are properly linked
      2. Check for any unresolved comments
      3. Try exporting to a different format
      4. Large documents may take longer - please wait
      1. Ensure all citations are properly linked
      2. Check for any unresolved comments
      3. Try exporting to a different format
      4. Large documents may take longer - please wait
      1. Ensure all citations are properly linked
      2. Check for any unresolved comments
      3. Try exporting to a different format
      4. Large documents may take longer - please wait

      Can't invite collaborators

      Can't invite collaborators

      Can't invite collaborators

      1. Verify you have a Team or Institution plan
      2. Check that the email address is correct
      3. Ask collaborator to check their spam folder
      4. Ensure you haven't reached your user limit
      1. Verify you have a Team or Institution plan
      2. Check that the email address is correct
      3. Ask collaborator to check their spam folder
      4. Ensure you haven't reached your user limit
      1. Verify you have a Team or Institution plan
      2. Check that the email address is correct
      3. Ask collaborator to check their spam folder
      4. Ensure you haven't reached your user limit

      System Status

      System Status

      System Status

      Check real-time status of Connect.Software services:

      Check real-time status of Connect.Software services:

      Check real-time status of Connect.Software services:

      🟢 Editor - Operational
      🟢 AI Assistant - Operational
      🟢 Export Service - Operational
      🟢 Collaboration - Operational

      🟢 Editor - Operational
      🟢 AI Assistant - Operational
      🟢 Export Service - Operational
      🟢 Collaboration - Operational

      🟢 Editor - Operational
      🟢 AI Assistant - Operational
      🟢 Export Service - Operational
      🟢 Collaboration - Operational

      View full status page

      View full status page

      View full status page

      Contact Support

      Contact Support

      Contact Support

      Email Support

      Email Support

      Email Support

      support@connect.software

      support@connect.software

      support@connect.software

      Response times:

      Response times:

      Response times:

      • Free: 48 hours
      • Pro: 24 hours
      • Team: 12 hours
      • Institution: 4 hours
      • Free: 48 hours
      • Pro: 24 hours
      • Team: 12 hours
      • Institution: 4 hours
      • Free: 48 hours
      • Pro: 24 hours
      • Team: 12 hours
      • Institution: 4 hours

      Live Chat

      Live Chat

      Live Chat

      Available for Pro, Team, and Institution plans. Click the chat icon in the bottom-right corner.

      Available for Pro, Team, and Institution plans. Click the chat icon in the bottom-right corner.

      Available for Pro, Team, and Institution plans. Click the chat icon in the bottom-right corner.

      Schedule a Call

      Schedule a Call

      Schedule a Call

      Institution customers can schedule a call with our support team.

      Institution customers can schedule a call with our support team.

      Institution customers can schedule a call with our support team.

      Community

      Community

      Community

      Research Community Forum

      Research Community Forum

      Research Community Forum

      Connect with other researchers, share tips, and get advice. Join the community

      Connect with other researchers, share tips, and get advice. Join the community

      Connect with other researchers, share tips, and get advice. Join the community

      Feature Requests

      Feature Requests

      Feature Requests

      Have an idea to improve Connect.Software? Submit a feature request

      Have an idea to improve Connect.Software? Submit a feature request

      Have an idea to improve Connect.Software? Submit a feature request

      Report a Bug

      Report a Bug

      Report a Bug

      Found something not working right? Report a bug

      Found something not working right? Report a bug

      Found something not working right? Report a bug

      Resources

      Resources

      Resources

      • Documentation - Complete user guide
      • Product Roadmap - See what's coming next
      • Pricing - Plans and features
      • Blog - Tips, updates, and research insights
      • Documentation - Complete user guide
      • Product Roadmap - See what's coming next
      • Pricing - Plans and features
      • Blog - Tips, updates, and research insights
      • Documentation - Complete user guide
      • Product Roadmap - See what's coming next
      • Pricing - Plans and features
      • Blog - Tips, updates, and research insights