Frequently Asked Questions

Read answers to our most-commonly asked questions below.

What is Connect?

Connect is a white-label platform for remote presence.

Connect creates and publishes mobile apps with popular communication and audience interaction features to represent brands in app stores.

Apps powered by the Connect Digitalization Software can be applied to almost any industry sector.

Connect makes your business instantly accessible from anywhere, gathering your people for remote collaboration in your app allowing work to be done anywhere at any time.

What exactly is your product?

We build and publish customized and branded social interaction apps with instant messaging and live communication features for businesses and organizations.

Connect-powered apps are designed for live chat sales, online ordering, audience building and in-app broadcast marketing with automations using bots.

Client apps are equipped with an onboarding flow, fast sms registration, segment profiling, inbound chats and other modules.

Is Connect suitable for my organization?

In essence, any organization can have a Connect-powered app available in app stores for a free download.

Your branded app will allow users to quickly find your app in stores, install and join.

There are limitless opportunities behind a “your own network” concept. It allows a user to invite and connect with everyone who may be interested in getting involved.

There’s even an option to automate your communication routine. Your company can simply advertise the app link to get new users and expand your business.

What do we need to provide you with?

A simple URL (web link) pointing to your app’s new webpage will suffice to start.

Our account execs will gather your info to customize your future app.

Who has the password?

The entire communications database is kept encrypted and secured without a known way to reverse-engineer the code and extract data.

It does not offer nor does it require any passwords as it is tied to a user mobile phone number or a company Oauth ID.

You will have complete control over what’s going on in the system without interrupting user privacy.

You will also have the power to manage users, staff, products, places, news, channels and more!

Can we get it faster than two weeks?

In certain circumstances we can produce an app for production within 5 days of payment. Unfortunately, we are limited by the app verification and acceptance times required by the app stores – this can take several days.

Google Play market is quick to get approved. We can also distribute Android APK files directly.

For iOS versions, and to plan a big opening release date we can invite your creative members to preview your future app via Apple TestFlight and Google Play Beta.

What is your justification for your pricing?

The Connect Platform has been developed over the course of five years.

Even with an in-house development team it was a painful process with over $4M invested in research & development to deliver the Connect product at this iteration.

You are welcome to become a mobile app owner and a local tech star for a fraction of what it cost us, but Connect is a business instrument with profit in mind.

If we accept your app order we are sure that you will see your investment return in less than one year.

How do we pay?

There are several ways we can accept payments.

  • If you are in the United States, we can debit your your US bank account directly via ACH.
  • We also accept a cheque sent to our business address.
  • If you are in the European Union, we will accept a SEPA transfer to our IBAN.
  • If you are international anywhere else, send us a wire transfer.
  • For monthly payments and app marketing campaigns you can link your credit or debit card.
Can you make an app before we pay?

Unfortunately we do not produce apps without guaranteed prior arrangements. We hope you understand.

We do provide in-house financing for approved organizations.

What if we need to make changes to our app?

Any app changes within a reasonable scope (for example: adjustments due to technology evolution, including UI/UX improvements and app process’ optimizations) will be covered by your monthly upkeep payments.

Any substantial changes to the app logic will require one of our research specialists to perform these alterations. This will be paid for separately by you.

What is we decide not to have an app anymore?

If you decide to cancel your agreement within 60 days of purchase, you will receive a full refund. A refunded app is removed from app stores, however the server and all active installations will continue to operate for 30 more days for your convenience.

If you decide to discontinue upkeep payments at any time, you will still own the app and the server, your existing app installations will continue operation for as long as current hardware supports it. So, if your business has an emergency situation, you may stop your payment at any time without penalty by Connect.

We fully understand business risks. If you decide to stop paying, we disable the app in app stores, so there would be no new users.

However, all active (existing) app installations will continue normal operation, receiving regular bugfix & security updates for one year after a payment cessation.

We play fair with everyone who clears our KYC verification.

What are your guarantees?

We are a Paypal Verified Business since 2005 and a JP Morgan Chase client since 2012.

We guarantee a full return of your investment within one year of purchase generated by user activity using the Connect chat automation technology.

We guarantee your app technology will boost consumer confidence in your brand and products to order more.

We provide best-effort SLA.

OTHER QUESTIONS?

Contact us for more answers.