Frequently Asked Questions
Answers to the most-commonly asked questions.
What is The Connect Platform?
Connect is a white-label digital platform for remote work.
Connect adds instant connectivity to your business in a mobile app of your brand that is accessible from anywhere via mobile app stores.
We are a turn-key app publisher: we publish a customized copy of the Connect Platform, representing your company in the mobile app stores, allowing to interact remotely by chats and videoconferencing.
Over decades of online sales and software development we have gathered a number of highly effective b2c algorithms in a secure digital platform for instant collaboration and live ordering.
How is Connect used?
The platform offers a secure, scalable and a highly technological digital presence gateway for everyone related to your process.
Your app will turn into the official live communication center with perpetual user message history, live product showcase and a directory of contacts.
Your app will gather users into segments for immediate interaction.
The Connect digital infrastructure is designed to automate, optimize and reduce operating costs while increasing revenues substantially.
Every new install will deliver your entire line of products and service offers.
Connect-powered apps are designed for live chat sales, online ordering, audience building and in-app broadcast marketing with automations using chatbots.
Each client app has a personalized onboarding flow, fast sms registration, segment profiling, inbound chats and other modules.
Is Connect suitable for my organization?
In essence, any organization can have a Connect-powered app available for a free download, assuming your business process is in compliance with the app store policies.
There are limitless opportunities behind a “your own network” concept. It allows users to invite and connect with your company on many levels.
There’s an option to automate your communication routine via chatbots. Your company can simply advertise the app link to get new users and expand your business.
What do we need to provide you with?
Your company web page is usually enough to start.
Your peronsal account manager will gather information about your company and products to customize your future app.
Is it secure?
The entire communications database is kept encrypted and secured without a known way to reverse-engineer the code and extract data.
You will have complete control over what’s going on in the system without interrupting user privacy.
You will also have the power to manage users, staff, products, places, news, channels and more via the admin panel.
Can we get it faster than two weeks?
In certain circumstances we can produce an app for production within 5 days of payment. Unfortunately, we are limited by the app verification and acceptance times required by the app stores – this can take several extra days.
Google Play market is quick to get approved. We can also distribute Android APK files directly.
What is the price justification?
The Connect Platform has been developed over the course of five years. It is a fully-featured digitalization software with over $4M invested in research & development over a decade of research.
You are welcome to use a copy of our technology for a fraction of its development cost, and obtain a conceptually effective business instrument.
If app stores accept your app order, at this stage of market we are confident that you will a full ROI in your app in less than six months.
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How do we pay?
There are several ways we can accept payments.
- If you are in the United States, we can debit your your US bank account directly via ACH.
- We accept and prefer Paypal, as a verified business member since 2005.
- If you are in the European Union, we will accept a SEPA transfer to our IBAN.
- If you are international anywhere else, send us a wire transfer to 975867276 at CHASUS33
- For monthly payments and app marketing campaigns you can link your credit or debit card.
Can you make an app before we pay?
We need an upfront activation payment to then design, customize, develop and publish the app, deploy the ecosystem etc.
We do provide in-house financing for approved organizations.
What if we need to make changes to our app?
Any app changes within a reasonable scope (for example: adjustments due to technology evolution, including UI/UX improvements and app process’ optimizations) will be covered by your monthly upkeep payments.
Any substantial changes to the app logic will require one of our research specialists to perform these alterations. This will be paid for separately by you.
What is we decide not to have an app anymore?
If you decide to cancel your agreement within 60 days of purchase, you will receive a full refund. A refunded app is removed from app stores, however the server and all active installations will continue to operate for 30 more days for your convenience.
If you decide to discontinue upkeep payments at any time, you will still own the app and the server, your existing app installations will continue operation for as long as current hardware supports it. So, if your business has an emergency situation, you may stop your payment at any time without penalty by Connect.
We fully understand business risks. If you decide to stop paying, we disable the app in app stores, so there would be no new users. However, all active (existing) app installations will continue normal operation, receiving regular bugfix & security updates for one year after a payment cessation.
What are your guarantees?
We are a Paypal Verified Business since 2005 and a JP Morgan Chase client since 2012.
We guarantee a full return of your investment within one year of purchase generated by user activity using the Connect chat automation technology.
We guarantee your app technology will boost consumer confidence in your brand and products to order more.
We provide best-effort SLA.